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Bermuda's Accommodation for Tourists and Business Visitors

Categories and types of guest premises for lifestyles and budgets

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By Keith Archibald Forbes (see About Us) exclusively for Bermuda Online

To refer to this file use "bermuda-online.org/accomm1.htm" as your Subject.

Tourism's 2009-2010 woes, with Budget cut and staff slashed

In June 2009 it was reported that visitor spending plunged more than 45 percent in the first three months of this year. Statistics for the first quarter reveal the brutal economic impact of the huge drop in visitor arrivals in the January to March period. The 45.5 percent fall was was a direct result of fewer air arrivals and scaled-back spending by visitors. Government estimated total visitor expenditure for the quarter at $29.7 million, a decline of $24.8 million over the previous year. Average spending per tourist plunged 28 percent to $922 in the first quarter, compared to $1,280 in the same period last year. The figures show how the dramatic reduction in visitor dollars has damaged the livelihoods of retailers, hoteliers, restaurateurs and taxi drivers alike. Expenditure on accommodation and food fell 46.6 percent to $22.5 million, compared to $42.1 million for the first quarter of 2008. Visitors spent $7.2 million on shopping, entertainment and transportation, representing a fall of $5.2 million, or 41.9 percent. Tourism worldwide has been impacted to varying degrees by the global economic downturn as tourists and business people have cut out on trips to save money.

In April 2009 it was reported in The Royal Gazette that faced with falling bookings, the Island's hotels considered doubling the current $400 credit offer for four-night stays to $800. But industry sources say the idea was scrapped because not all the hotels involved could agree on it and another promotion to boost bookings is said to now be on the table. Visitors paying $200 or less for a room in Bermuda might have got away with an almost zero balance on checkout, had the idea been agreed to. It was hoped guests in turn, would increase spending in hotel restaurants and bars and on tours. The Fairmont Southampton sold 14,000 room nights in just four days with its recent $99 a night promotion, putting pressure on the Island's other hotels to reduce their rates or come up with promotions. As part of Tourism's '400th anniversary sizzling summer offer', more than a dozen participating hotels in Bermuda are currently offering guests a credit of $400 for stays of four nights or more. And four-night packages as low as $672 a person including accommodation at hotels like Surfside and The Wharf suites are being offered from gateway cities such as New York and Boston. High-end luxury properties are discounting more and that business and corporate travel as well as meetings and conventions are off significantly, which also has a greater impact on the larger hotels. 

In mid February 2009, the Bermuda Government's Department of Tourism's budget to March 31, 2010 was cut by eight percent. An estimated $32.48 million will be spent on tourism this year, down from $35.30 million last year and $42.07 in 2007/08. The Department has also shed 27 jobs in the past year, from 78 to 51, all as a result of the restructuring of the North American Tourism Office.

Premier Dr. Ewart Brown said the core objectives of the Department of Tourism's 2009 plan are to:

Short-term promotional plans over the next three months include:

Dr. Brown revealed the Department of Tourism has engaged the services of global digital marketing agency iCrossing, to strengthen its on-line presence and to drive incremental business to the Island. And a project called 'Rejuvenating the Tourism Workforce' is being launched in a bid to encourage more Bermudians to get interested in the hospitality industry. 

In the challenging 2008/2009 winter season businesses have joined in a campaign to offer a range of discounts to visitors to pep up trade. The "Passport to the Bermuda Experience" is a booklet drawn up by the Bermuda Chamber of Commerce  (BCC) offering about $1,000 in potential coupon savings to visitors who booked a special winter package deal to celebrate the Island's 400th anniversary. BCC co-operated with the Bermuda Hotel Association and the Department of Tourism to offer the promotion, which started from November 1 2008 and runs through March 31, 2009. 5,000 booklets to date have been printed and the demand for them has been good. Examples of savings include buying one spa treatment and getting the second for 40 percent off; a $50 'early bird' dinner for two; a second round of golf free, cart fee only; free shipping to North America for purchases over $250; and 10 percent off sales over $25. BCC's goal however was to go that one step further for its members (most local businesses) by developing something that would help entice these visitors into our retail and restaurant establishments and encourage them to use local services.

2008 results

Visitor arrivals fell sharply in 2008. With air arrivals down 13.72 percent and cruise arrivals down 19.1 percent, the overall number of tourists dropped from 663,767 to 582,980 for the year. Those flying to Bermuda on vacation fell 10.1 percent, from 191,150 to 171,928, overshadowing a 5.6 percent increase in business arrivals from 48,762 to 51,469; and a 21.1 percent rise in convention attendees from 18,776 to 22,733. And the people that do come to the Island are also spending less in hotels, shops and bars and on leisure activities.

The Premier announced a battle plan intended to arrest the slide and help Bermuda weather the storm of the global economic crisis. With the travel industry affected in 2008 amid the backdrop of a recession, soaring gas prices, a weaker US dollar and reduced flights by airlines, Bermuda, like many other destinations, felt the effects. Forward looking visitor bookings indicate Bermuda is being affected by the economic downturn in the United States. The weakening of the pound and the Canadian dollar is also expected to impact the two markets that have shown some buoyancy in recent times.

Air arrivals were down from 305,548 in 2008 to 291,431, with the major problem a 9.5 percent slump in air visitors from the United States, down from 229,498 to 207,810. Visitation increased from Canada, the UK, Europe and the rest of the world, but overall figures were down because the US dominates the market. Government had predicted a fall in cruise visitors at the start of last year, due to the absence of small ships and the inability to accommodate more than one ship at a time. The fall of 19.1 percent represents a drop from 354,024 passengers to 286,408. 

All kinds of accommodation suffered falling figures throughout the year, with resort hotels down by 15.8 percent from 145,015 to 122,139. Small hotels, cottage colonies, private clubs, inns and bed and breakfasts also struggled, with an overall decline of 17.5 percent.

The amount tourists spent in 2008 fell by more than a fifth, according to figures released by Government. For 2008, air visitor spending was $344.1 million, representing a drop of 22.3 percent on 2007 and in addition, hotel gross receipts stood at $273.3 million at the end of 2008, down nine percent from $300.3 million recorded in 2007.

All types of accommodation earned less for the year with small hotels being hit the hardest with a 24.9 percent loss in revenue. This decline was spread across all categories of spending as outlays on accommodations and food fell 28.8 percent to $50.4 million, while expenditure on shopping, entertainment, and transport fell 23.7 percent to $14.8 million.

Excluding private, unlicensed premises, Bermuda has 47 official guest accommodation properties comprising hotels, guesthouses and cottage colonies and about 134 restaurants.

2007 Results

The Bermuda Government says it is "focused on attracting quality visitors" (those with incomes above $150,000). Bermuda saw a record breaking number of visitors to the Island in 2007. Bermuda had 663,767 visitors, an increase of 3.44 percent from the 641,717 visitors who arrived in 2006. Total air arrivals reached a 7 year high with 305,548 visitors arriving on island in 2007, up 2.2% from the 298,973 visitors in 2006. An Airport Exit Survey showed that the estimated total air visitor expenditure had risen by approximately $50 million. Hotel occupancy was also up, although there were 245 less beds in 2007 due to hotel closures. Bermuda's PR agency Corbin & Associates estimated that the total value of coverage in international media was worth approximately $16 million.

Tens of millions of dollars were invested in new hotels across the Island, with projects under way at Newstead Belmont Hills, Fairmont Southampton, Fairmont Hamilton Princess, Coco Reef, Tucker's Point and Ariel Sands. The former Wyndham resort is to become the Southampton Beach Resort, while Club Med, Lantana, and the Golden Hind properties are also earmarked for redevelopment. Bermuda is anticipating the arrival of luxury brands St. Regis, Ritz-Carlton and Jumeirah.

However there is growing concern that the business traveler is bolstering the arrivals numbers and that too much emphasis is being placed on the traditionally lower spending cruise ship passenger. Bermuda's largest customer segment is the business traveler, at 50-60 percent, driven by international companies on the Island. But with the arrival of low cost carriers out of Boston and New York, such as JetBlue, Bermuda has seen improved hotel occupancy levels, with many people coming here for a leisure weekend. In guest houses, 2007 was a booming year. Occupancy went gone up dramatically. It's the first time in 20 years most properties were full all summer. This is the best year Bermuda has ever had, and the airlines with the lower cost fares had a lot to do with it.

One change currently forcing a domestic readjustment is the withdrawal of cruise ships from Hamilton, with Dockyard to become the Island's major port.

In January 2007, the World Bank confirmed Bermuda has the highest Gross Domestic Product (GDP) per capita in the world. The Island’s total GDP – the market value of all the goods and services produced – rose by 9.1 percent in 2005, driven upwards chiefly by the expansion of the international business sector. Bermuda’s total GDP was estimated at $4.857 billion – or $76,403 per head. That puts Bermuda at the top of the GDP per capita global league table, with second-placed Luxembourg more than $10,000 behind. In comparison, the US had a GDP per capita over the same year of $41,600, Canada $33,900 and the UK $30,100. 

See details about all tourism accommodation properties in Bermuda.

Bermuda has the highest Gross Domestic Product (GDP) per capita in the world, The Island’s total GDP – the market value of all the goods and services produced – rose by 9.1 percent in 2007, driven upwards chiefly by the expansion of the international business sector. Bermuda’s total GDP was estimated at $4.857 billion – or a remarkable $76,403 per head. According to the Central Intelligence Agency World Factbook web-site and World Bank records, that puts Bermuda at the top of the GDP per capita global league table, with second-placed Luxembourg more than $10,000 behind in 2007. In comparison, the US had a GDP per capita over the same year of $41,600, Canada $33,900 and the UK $30,100. The figures showed substantial rises in the output of construction, tourism, business services and real estate, as well as international business. But the output of the retail sector saw only a slight rise – a decline after inflation was taken into account.

Bermuda Parishes

With Bermuda's small size of only 21 square miles, visitors should note there are no youth hostels, YWCAs or YMCAs. 

Visitors to Bermuda on a cruise ship who are not passengers for the return journey should not attempt to enter Bermuda without a confirmed reservation in writing from a recognized place to stay, or from a private home which can be verified, without a passport and valid return ticket for an onward  or return journey in three weeks or less. Some travelers have had serious problems for not following this mandate. Nor should they attempt to overstay their maximum of three weeks, or attempt to look for a job while here.

Free courtesy hyperlinks (links) to the main websites of places and organizations, which include full details of their histories and operations, will be shown gladly, to give their full details as Bermuda resources, once they return the courtesy with a  free reciprocal link to our main Bermuda Online website at http://www.bermuda-online.org. See our Links and Mentions policy at http://www.bermuda-online.org/links.htm

Access for visitors with disabilities

Unlike in USA, Canada, United Kingdom, Europe, Bermuda has no laws equivalent to the ADA or UK's Disability Discrimination Act. Nor have legislators indicated any interest in bringing Bermuda up to international standards. Access is not good compared to the USA, Canada, United Kingdom, Europe, etc. 

When space is available for the disabled - accompanied if in a wheelchair - this symbol indicates this. Always confirm this with the proprietor and note that properties in Bermuda do not have to conform to ADA or any locally-equivalent standards at this time. 

The Bermuda Physically Handicapped Association has facts about Bermuda showing the true level of access for the disabled. It is not a Government Department but a registered charity for the disabled. Handicapped - disabled - persons should check in advance that bars, cottage colonies, efficiency units, guest houses, hotels  and restaurants they favor really are wheelchair friendly, with accessible toilet facilities and ample room for wheelchairs or entrances without stairs or steps. Places that are wheelchair friendly include pedestrian crossings in the City of Hamilton which are flush with pavements or sidewalks and ATM cash machines are low enough for people in wheelchairs to reach. 

Accommodation costs

When properties mentioned have their own distinctive websites (as most do), a simple hyperlink to Bermuda Online will not only be reciprocated (cross-linked) immediately, but will ensure via the cross linking system that all visitors to Bermuda, via this site, can see their current accommodation prices.

Average length of stay and sources of visitors

Average length of stay in the year ended September 30, 2007 was 6 nights (6.0 for air arrivals, 3.9 for cruise visitors). In the previous year it was 5.8 nights. Also in the year ended September 30, 2007, the number of bed nights was 830,917. 

Visitor spending averages in their entire stay:

85% from the USA 5% from Canada 5% from United Kingdom 5% from Rest of the World

Bermuda is one of the most expensive countries in the world for visitors, with virtually everything imported, whether food or slate, and Customs Duty on top of that.

Bermuda Government's Tourism Board

For current members, see Bermuda Government Boards. Offices include Bermuda, Boston, London, Toronto, New York, Atlanta.

Bermuda Hotel Association’s Hurricane Guarantee programme:

Please contact your hotel or cottage colony or guesthouse or apartment so see if they participate and  for complete Hurricane Guarantee terms and conditions.

Bermuda laws

Bermuda is marketed as being British but it should be known that no British laws of any kind from the United Kingdom apply in Bermuda. Bermuda makes all its own laws and they are Bermudian laws not British laws. The Bermuda Constitution protects Bermudians only. Human Rights laws are very basic compared to UK, USA and Canadian laws. Unlike the Human Rights and/or Civil Rights laws in those countries, there are none in Bermuda specifically covering codes and standards, accommodation and social security pensions for seniors, or transportation policies for the disabled. Also, young men are conscripted - required by local law to serve in the Bermuda Regiment.

British visitors

Visitors from Britain should note that tea sold in Bermuda is mixed for the American palate and is very weak compared to teas imported into the UK. Even familiar brand names such as Twining's and Typhoo seem to sell a different formula in Bermuda and USA.

Camping sites

Bermuda, one of the world's most expensive places to go on vacation, is undeniably lovely of course for high-spending tourists. But very expensive for budget travelers. Campgrounds are seasonal, by permission only, strictly enforced and policed and are for locals only. Tourists who are not organized school campers should always have firmed-up hotel or guesthouse or cottage colony or licensed efficiency unit, to avoid problems if they arrive without them. 

With Bermuda's population the 3rd highest in the world per capita, many houses very close together, and the cost of living one of the highest in the world, don't risk offending people and causing a problem if you ask if you can camp on their property or using a couch and have not met them personally or well enough to call anyone a friend. 

Only the licensed tourist properties have more space. To avoid any problems in accommodation, stay only in one of them, to discover for yourself how nice Bermuda can be. We have made some personal recommendations in each category. 

Camping is limited to residents of Bermuda. There are NO camp sites for visitors except by special arrangement for organized school groups only  if and when space permits and with the prior approval well in advance of the Bermuda Government's Department of Youth, Sport & Recreation (unless otherwise indicated) to which all enquiries should be addressed directly. Residents, and persons staying in the private - non-commercial - homes of residents - must apply in person with name, full postal address and local telephone number, not through any third party, and may qualify:

Structured, designated camping is offered seasonally at these locations, during the camping season of May to mid-September, as administered by either the Department of Parks or Youth and Sport:

Caribbean Tourism Organization

Bermuda is a member, via the  Bermuda Ministry of Tourism. Bermuda also competes heavily with the Caribbean for tourism business from USA, Canada, UK and Europe.

Categories of all accommodation properties for visitors

Guide to all Hotels Large and Hotels, Small Cottage Colonies & Private Clubs
Guest Houses Cottages, apartments, efficiency Units  

Climate

January is one of the least humid months for walking but check our Climate/Weather file. Remember, Bermuda - for exact position see www.bermuda-online.org/abcbda3.htm - is 1,000 miles north of the Caribbean, so the sea will be cold compared to Florida and Caribbean. See the Beaches at www.bermuda-online.org/beaches.htm
file.

Consumer Protection Act 1999

This Bermuda Government legislation became effective on December 1, 2000 and applies to all Bermuda properties accepting visitors. A few areas covered by the Act are truth in advertising; unfair business practices; product recalls; product safety; unconscionable consumer representations and penalties for non compliance, for regular and disabled or physically handicapped visitors and locals. 

Cost of Living

Highest in the world. Unfortunately, neither the Hogg Robinson Group nor Mercer Consulting give any cost-of-living costs for Bermuda.

Country Inns

No equivalent in Bermuda yet to the new United Kingdom genre of country inns - traditional good restaurants with rooms.

Credit Cards

Most properties and restaurants accept certain cards - American Express or Visa mostly - but visitors should check this in advance with individual places.

Hiking

There are no youth hostels or YMCA or YWCA facilities. The combination of heat and humidity noted in Climate/Weather are not good for hiking.

Hotels

Expense of hotel rooms, by jurisdiction, most expensive first, year 2007 year-round average daily rates with cooked breakfast, in US$.

Place January to December 31 2006
*   1. Bermuda (island-wide) $339.00
**  2. Moscow $297.00
**  3. Rome $294.00
**  4. Bangalore $267.00
**  5. Paris $264.00
**  6. New York $263.00
**  7. Milan $255.00
**  8. London $250.00
**  9. Geneva $245.00
**  10. Athens $242.00
**  11.Stockholm $241.00

Sources 

Unfortunately, neither the Hogg Robinson Group nor Mercer Consulting give any hotel costs figures for Bermuda.

Hotel Concessions

Enacted in 2000, this gives some tax relief - via taxpayers' money - and other benefits, not to consumers but to properties in Bermuda licensed to have guests if they carry out refurbishment costing US$ 1 million or $15,000 multiplied by the number of bedrooms, whichever is the smaller. There are certain qualifications.

Properties are exempted from 

To date, beneficiary properties include:

Hotel Liaison Committee

It gives annual awards in a number of categories to hotels, guest houses and other deserving commercial guest properties achieving the highest standards during their tourism, fire and heath inspections. It comprises the Director of Tourism, Chief Environmental Health Officer, Chief Fire Officer, Commissioner of Police, Coordinator of Security Services and the Executive Director of the Bermuda Hotel Association.

Hotel Licensing Appeal Tribunal

See Bermuda Government Boards.

Hotels, smaller commercial properties, are inspected and licensed

This is done by the Bermuda Government's Department of Tourism. But, unlike the few other places on the world like Bermuda where tourism and tourist boards are national or state or province or county run and administered, there is no grading system or star or diamond system in effect. Nor is there any table giving a summary of each property's features - and no mention anywhere of features for the disabled. Overseas, where they are in place, both operate to a high standard of uniformity by grading or star or diamond system and in being helpful to prospective visitors.

Inspectors for the current year for Bermuda Government's Department of Tourism (as the licensing agency) include individuals, Bermuda Police Service of the Bermuda Government and Health Department of the Bermuda Government's Ministry of Health & Family Services. All commercial properties operating in the various types of hotels in Bermuda - resort hotels, small hotels, guest houses and efficiency units - are inspected before they qualify for licensing approval - between September and March. But a second inspection takes place in May and June for properties wishing to be considered for the Hotel Merit Awards which focus on health, fire and tourism. The period of time between their annual inspections and the May or June re-inspections is for the properties to address what was laid out in the initial report.

Three areas are inspected, the exterior, interior and guestrooms. Hotel inspectors make an appointment with the property to ensure rooms are unoccupied and available for inspection. It can be a time-consuming process, especially with the larger hotels. One inspector may end up inspecting 30 rooms. Outside and inside, they look at everything, the state of the roof, the grounds. Outside, their inspection includes seeing if there is mildew in the concrete and if the pool is clean. If there is a restaurant or eating area, it is examined. Rooms and suites or villas can easily take up to half an hour each, depending on the size and facilities. They include a close look at bathrooms, toilets, showers, shower curtains and liners. Hotel inspectors do not shrink from withholding or pulling approval and licensing of rooms if, for example, a door or window do not lock or is missing fittings essential for the security of a guest. Hotel inspectors invite a hotel employee to join them in the inspection. They talk to the cleaners and maids who often make thoughtful comments. Most property owners have no problems at all with the reports or making the necessary changes.

Hotel inspectors hope any guests with complaints will contact inspectors before they leave Bermuda. In such cases, they go over in hours. Complaints are important but it should be noted that only licensed properties are inspected. Unlicensed properties are not.

Houseboat hotels

None.

Internet Access at Bermuda Properties

Prospective clients who are internet savvy should make a point of checking this out thoroughly well in advance. It can be hugely important that where you stay has wireless (WI-FI) Internet either as a standard or an optional extra throughout the property, giving clients the ability to send and receive not only emails but ftp files and attachments including digital photographs. Many clients assume wrongly that they will have these same abilities on their business visits or vacations, via their laptops or the property's, as they do ashore in their homes and places of employment. But this is not the case. Some Bermuda properties don't have all rooms or suites with wireless Internet access but, if they have internet access at all may limit their service to Internet rooms for passengers to send and receive text emails only, no attachments such as photographs, with no ftp facilities as are now common in most good hotels, guest houses, and B&Bs worldwide for those who have or want to send ftp files. Those who travel to wonderful places want to be able to email photos back home to their families, friends and colleagues. If they cannot, it's a significant opportunity wasted for both clients and properties in terms of publicity and more clientele. 

Modified American Plan (MAP)

Room, breakfast and dinner, may be offered by some hotels, on application.

National Tourism Action Group

For members, see Bermuda Government Boards.

Senior Citizens visiting

Unlike in other countries - USA, Canada, United Kingdom, Europe, etc. where visiting senior citizens are given special discounts or may have those given to locals, Bermuda does not. Only local seniors with appropriate passes may travel free on busses and ferries, or ask for discounts.  

How does Bermuda treat its senior citizens? See Senior Citizens in Bermuda

Smoking and non-smoking

Non-smoking visitors cannot assume that the hotel is for non-smokers only. Some may have non-smoking sections. Always check directly with the hotel concerned. Effective April 1, 2006, Smoking in public places is banned in Bermuda. Legislation enacted in late 2005 makes it an offence to light up in bars, restaurants hospitals, hotels, offices and schools across the Island. It also sees cigarette vending machines banned along with tobacco advertising at sporting events and it is illegal to sell cigarettes to under 18s. There is a $1,000 fine for those who break the law.

Taxes

In addition to what properties charge - ask them directly - visitors should expect to pay the following Bermuda Government Taxes (a) Occupancy Tax of  7.25% and (b) a Resort Levy of 10%. Ask any property at which you stay about any further extras.

Thefts from visitors

Many Bermuda guest properties have thefts, due to the drug addition of many locals who steal to get more drugs. Bermuda is no longer worry-free. Laws relating to the safekeeping of guests' property are not as strict as in other countries and options for safes are often limited. Guests at licensed premises should buy travel insurance before they leave including theft of personal property and on arrival always ask about security, whether safes are installed in rooms or what other arrangements are in effect. At night, guests who leave a screen or door unlocked are courting trouble. Calling the Police is the sensible thing to do but don't expect arrest or conviction for the theft of your property. 

Due to the many worrying incidences of theft from visitors staying at hotels, guest houses, apartments, cottages and efficiency units - which are never named in press reports to the newspapers - unlike in the UK, USA, Canada and Europe - an early 2007 review of security was carried out on all guest properties in Bermuda. The Bermuda Hotel Association (BHA) formed a security and safety committee, to coordinate and advise BHA members on all matters relating to the safety and security of the guests and hotel employees. News of the committee comes after reports of burglaries in Paget guest properties in February and March 2007 and attacks earlier in the year, with one visitor being held at knife point on the golf course at the Fairmont Southampton Princess. The BHA security and safety committee comprises directors of security and hotel managers whose main focus is to review the current security and safety measures already in place. The Committee will also help to establish a networking system allowing the different hotels to liaise and communicate security information which will heighten their awareness and improve securing our hotel properties. Heading the committee is retired senior Police officer and current Director of Security for the Fairmont Southampton Princess, Winston Esdaille. John Harvey, chief executive officer of the BHA said: "The committee has the support of the Ministry of Tourism and the Bermuda Police Service who have attached a senior officer to help us."

Trailer parks

None

Transportation

With Bermuda's resident population of 62,400 in only 21 square miles making it the sixth highest place in the world in terms of population per square mile, with the heaviest density of motor traffic of any resort and with 550,000 visitors a year, be sure to ask if the property offers peace and quiet and is on a tranquil road with freedom from loud road traffic noise. Some certainly do.

When bus routes are shown and if they apply to the property of your choice, please note they do not carry disabled passengers or wheelchairs, or passengers with luggage, or baby carriages. 

World Tourism Organization (WTO)

Bermuda, with over 650,000 tourists a year and a British Overseas Territory not an independent nation, has made repeated attempts to join.

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Last Updated: July 2, 2009
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